Policy

Health

If you are sick, please call to reschedule your appointment. We have children and immune compromised individuals as clients, and we do not want to put their health at serious risk by passing viruses and cold germs on to them. Additionally, if you have a potentially contagious condition on your hands or feet, signs of a fungus or wart for example, we cannot provide services to you without the express written consent of a physician. We also cannot perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify of us before the service begins, and we will advise you on whether or not services can be legally and safely performed.

Sanitation

Courtesy and professional service at every visit. All metal implements are sterilized in hospital grade Autoclave then seal in a pouch until the next use.

Children / Pets

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous.We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe and leave them at home with a sitter. Pets are not allowed, with the exception of a seeing-eye dog.

Guarantee and Refund

Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first five days, please call us to schedule a free repair. Repairs after 5 days or for breakages, tears, and corner breaks are $3 or more for each nail. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed. Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee. If you damage the original design a charge will be apply for repairs. We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. As soon as you have walked out of the salon door that means you have accepted and are happy with the services provided to your nails. We will not offer any refund or credit note because you have simple changed your mind.

Absolutely no cash refunds will be given after you have left the salon.

All prices are subject to change without notice.

Tardiness

Scheduled appointments have a 10 minutes grace period to allow for traffic snarls or parking difficulties.If you anticipate that you will be later than 10 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.

Prices/Payment

We take all forms of credit cards and non-pin debit cards, and cash. We do not take deferred payments, nor will we allow you to run to your car to get your wallet. Please ensure you have payment with you before you arrive for services. If you are not satisfied with your nails, we will happily fix them.If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law. Special shaped nails will be charge $5 extra, Long nails will be charge extra depend on the length of the nails you want.

Gift cards

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen will not be replaced or refunded.

For your protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep all valuables with you during your appointment. On spa days please leave your jewelry at home.We are not responsible for lost or stolen.

Staff selection/changes

If you feel you would be more comfortable or better served by another staff member– or if you’d just like to get a fresh point of view, please let us know.

Complaints/Feedback

If you have any complaints or feedback, please contact the manager of the salon where you received the service.

Please bring in your dated receipt.

We accept photos of the receipt if you took it from your cell phone as well. When you pay for the service, insist on a receipt. If something goes wrong and you must file a complaint, the receipt will help you prove that you received the service and may help identify the operator who performed it.